Privacy Policy for Tru Kingdom Art
At Tru Kingdom Art, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through our payment providers)
- Order history
Automatically Collected Information
We may automatically collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Referral website
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products to you
- Process payments
- Communicate about your orders
- Respond to customer enquiries
- Improve our website and customer experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional emails (only if you have chosen to receive them)
3. Payment Information
We do not store your full payment card details.
Payments are securely processed through trusted third-party payment providers that use industry-standard encryption and security measures.
4. Shipping Information
Your shipping details are shared only with our delivery partners to ensure your order reaches you successfully.
We only provide the information necessary to complete your delivery.
5. Cookies
Our website uses cookies to:
- Remember your preferences
- Keep items in your shopping cart
- Improve website performance
- Analyse website traffic
- Help us understand how visitors use our website
You can disable cookies through your browser settings, although some parts of the website may not function correctly.
6. Marketing Communications
If you subscribe to our newsletter or promotional emails, we may occasionally send you updates about:
- New artwork
- Product launches
- Special offers
- Promotions
- Events
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
7. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted service providers necessary to operate our business, including:
- Payment processors
- Courier and delivery companies
- Website hosting providers
- Email marketing providers
- Analytics providers
These third parties are required to protect your information and only use it for the services they provide on our behalf.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While no internet transmission can be guaranteed to be completely secure, we continually work to protect your information using industry best practices.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, tax, and accounting obligations
- Resolve disputes
- Enforce our agreements
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain processing activities
- Request a copy of your personal information
To exercise these rights, please contact us using the details below.
11. Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be posted on this page with a revised Effective Date.
14. South African POPIA Compliance
Tru Kingdom Art is committed to complying with the Protection of Personal Information Act (POPIA) of South Africa.
We collect and process personal information lawfully, fairly, and transparently, and only for legitimate business purposes.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Tru Kingdom Art
Email: info@trukingdomart.com
Website: www.trukingdomart.com
We will respond to privacy-related requests as soon as reasonably possible.