Effective Date: July 15, 2026
At Tru Kingdom Art, every product is created with care and inspired by faith. As many of our items are made to order, we want to ensure you understand our returns and refund process before making a purchase.
By placing an order with us, you agree to this Refunds & Returns Policy.
1. Made-to-Order Products
All of our canvas prints, artwork, and accessories are produced specifically for your order. Because of the custom nature of our products, we ask that you carefully review your order before completing your purchase.
2. Shipping Times
As each item is made to order:
- Orders are typically processed within 1–2 business days.
- Delivery generally takes 5–7 working days after your order has been processed.
- Delivery times are estimates and may vary depending on your location or courier delays beyond our control.
You will receive shipping confirmation and tracking information once your order has been dispatched, where applicable.
3. Returns
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs showing the damage or defect
- Photographs of the packaging (if applicable)
Once we have reviewed your claim, we will advise whether the item will be replaced, repaired, or refunded.
4. Items That Cannot Be Returned
Due to the made-to-order nature of our products, we cannot accept returns or offer refunds for:
- Change of mind
- Incorrect size or product selected by the customer
- Incorrect shipping information provided by the customer
- Minor colour differences caused by monitor or screen settings
- Normal variations that occur during the printing process
These exclusions do not affect your rights under applicable consumer protection laws.
5. Refunds
If your refund is approved:
- Refunds will be processed using the original payment method whenever possible.
- Please allow up to 7 business days for your refund to be processed.
- Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
6. Replacements
Where a product is confirmed to be damaged, defective, or incorrect due to our error, we may offer:
- A replacement product at no additional cost, or
- A full refund, depending on the circumstances.
7. Cancellations
Because our products are made to order, orders may only be cancelled before production has begun.
Once production has started, we are unable to cancel the order.
If you need to request a cancellation, please contact us as soon as possible after placing your order.
8. Damaged During Delivery
If your parcel arrives visibly damaged, please notify the courier where possible and contact us immediately.
We recommend taking photographs of both the packaging and the damaged product to assist with your claim.
9. Consumer Rights
Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (South Africa) or any other applicable consumer protection legislation.
10. Contact Us
If you have any questions about our Returns & Refunds Policy or need assistance with your order, please contact us:
Tru Kingdom Art
Website: www.trukingdomart.com
Email: info@trukingdomart.com
We are committed to providing excellent customer service and will do our best to resolve any issues promptly and fairly.